Privacy Policy
Effective Date: February 19, 2026
The Real Scoop LLC (“The Real Scoop,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, and the choices you have.
1. Information We Collect
We may collect the following information when you request service or communicate with us:
- Contact information: name, phone number, email address
- Service information: service address, service preferences, gate/pet notes
- Account and billing information: invoices, payment status, and related records
Payment details: If you pay online, payments are processed by third-party payment processors. We do not store full credit/debit card numbers.
2. How We Use Your Information
- Provide, schedule, and manage pet waste removal services
- Send service-related updates such as confirmations, reminders, and schedule changes
- Send billing and account notifications
- Respond to customer service requests
- Improve our operations and customer experience
3. SMS / Text Messaging
By providing your phone number when requesting service, you consent to receive service-related text messages from The Real Scoop LLC.
- Appointment confirmations and reminders
- Schedule updates and route changes
- Billing notifications
- Customer support responses
Message frequency varies.
Message & data rates may apply.
Reply STOP to opt out at any time.
Reply HELP for assistance.
4. Information Sharing
We do not sell or rent personal information. We may share information with trusted service providers (such as scheduling software, payment processors, and messaging platforms) strictly for business operations.
SMS consent is not shared with third parties or affiliates for marketing purposes.
5. Data Security
We take reasonable measures to protect your information. However, no method of electronic transmission or storage is completely secure.
6. Updates
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
7. Contact
The Real Scoop LLC
Email: therealscoop122025@gmail.com
Phone: (509) 350-4366
Terms & Conditions
Effective Date: February 19, 2026
These Terms & Conditions govern the use of services provided by The Real Scoop LLC (“Company,” “we,” “our,” or “us”). By requesting or using our services, you agree to these terms.
1. Services
The Real Scoop LLC provides recurring and one-time pet waste removal services. Service frequency, pricing, and scheduling are agreed upon at signup.
2. Scheduling & Route Adjustments
Service days may be adjusted due to weather conditions, holidays, route optimization, or operational needs. Customers will be notified of significant schedule changes when possible.
3. Customer Responsibilities
- Ensure gates are unlocked and accessible on service day
- Secure pets during service visits
- Notify us in advance of any access issues
The Company is not responsible for missed service due to locked gates, inaccessible yards, or unsafe conditions.
4. Payments
Recurring services are billed monthly unless otherwise stated. Payment is due according to the terms agreed upon during signup. Late or failed payments may result in service interruption.
5. SMS Communications
By providing your phone number when signing up for service, you agree to receive service-related SMS messages from The Real Scoop LLC.
- Appointment confirmations and reminders
- Service updates and schedule changes
- Billing notifications
- Customer support responses
Message frequency varies.
Message & data rates may apply.
Reply STOP to opt out at any time.
Reply HELP for assistance.
6. Limitation of Liability
The Real Scoop LLC is not liable for pre-existing yard hazards, damages unrelated to our services, or circumstances beyond our control.
7. Cancellation
Customers may cancel recurring service at any time by providing notice. Refunds, if applicable, will be handled in accordance with service agreements.
8. Modifications
We reserve the right to update or modify these Terms & Conditions at any time. Updated terms will be posted on this page with a revised effective date.
9. Contact
The Real Scoop LLC
Email: therealscoop122025@gmail.com
Phone: (509) 350-4366