Privacy Policy
Effective Date: February 19, 2026
The Real Scoop Exterior Services (“The Real Scoop,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.
1. Information We Collect
We may collect personal information when you request services, communicate with us, or interact with our website.
- Contact information: name, phone number, email address
- Service information: property address, service preferences, and appointment details
- Account information: service history, invoices, and billing records
Payment details: Online payments are processed by secure third-party payment providers. We do not store full credit or debit card numbers on our systems.
2. How We Use Your Information
We use the information we collect to:
- Provide and manage window cleaning services
- Schedule, confirm, and complete service visits
- Send appointment reminders, arrival updates, and service notifications
- Send quotes, invoices, receipts, and billing notifications
- Respond to customer support requests
- Improve our services and customer experience
3. SMS / Text Messaging
By providing your phone number when requesting service, scheduling work, or communicating with us, you agree to receive text messages from The Real Scoop Exterior Services.
These messages may include:
- Service confirmations and reminders
- Arrival notifications such as “on the way,” “arrived,” and “service complete”
- Scheduling updates or weather adjustments
- Billing and account notifications
- Customer support responses
- Occasional service announcements, promotions, or offers
Message frequency varies.
Message and data rates may apply.
Reply STOP to opt out of messages at any time.
Reply HELP for assistance.
4. Information Sharing
We do not sell or rent personal information.
Your information may be shared with trusted service providers that help us operate our business, including scheduling software, payment processors, and messaging platforms.
These providers only receive the information necessary to perform their services for us.
SMS consent is not shared with third parties or affiliates for marketing purposes.
5. Data Security
We take reasonable administrative and technical steps to protect your information. However, no internet transmission or storage system can be guaranteed to be 100% secure.
6. Policy Updates
We may update this Privacy Policy periodically to reflect business changes or legal requirements. The updated version will always be posted on this page with a revised effective date.
7. Contact Information
The Real Scoop Exterior Services
Email:
therealscoop122025@gmail.com
Phone:
(509) 350-4366
Terms & Conditions
Effective Date: February 19, 2026
These Terms & Conditions govern the use of services provided by The Real Scoop Exterior Services (“The Real Scoop,” “Company,” “we,” “our,” or “us”). By requesting, scheduling, booking, approving a quote, or using our services, you agree to these Terms & Conditions.
1. Services
The Real Scoop Exterior Services provides professional window cleaning services, including interior, exterior, and related cleaning such as solar panel cleaning when requested and approved.
Service scope, pricing, and scheduling are determined at quote approval, booking, or service confirmation.
2. Scheduling & Adjustments
Service dates and arrival windows may be adjusted due to weather, route efficiency, equipment issues, safety concerns, or other operational needs.
We will make reasonable efforts to notify customers of significant scheduling changes.
3. Customer Responsibilities
Customers are responsible for providing safe and reasonable access to the property.
- Ensure access to all service areas
- Secure pets as needed during service
- Disclose any hazards, fragile materials, or special conditions
- Provide accurate service details
We are not responsible for incomplete or delayed service caused by restricted access, unsafe conditions, or undisclosed issues.
4. Billing & Payments
Payment is due according to the terms provided in your quote, invoice, or service agreement. Payment may be made by cash, check, or card after service unless otherwise agreed.
Late or failed payments may result in delayed or canceled service.
5. SMS Communications
By providing your phone number, you agree to receive service-related text messages.
- Appointment reminders and confirmations
- Arrival and completion notifications
- Scheduling updates
- Billing notifications
Message frequency varies. Message & data rates may apply. Reply STOP to opt out or HELP for assistance.
6. Property Conditions & Limitations
Customers must disclose any known issues with windows, frames, seals, screens, or surrounding areas before service.
We reserve the right to refuse or limit service if conditions are unsafe or outside the agreed scope of work.
7. Limitation of Liability
The Real Scoop Exterior Services is not responsible for pre-existing damage, normal wear, improper installation, or conditions outside our control.
Liability, if any, is limited to the amount paid for the specific service.
8. Window Cleaning Disclaimer
Standard window cleaning does not guarantee removal of all stains, mineral deposits, oxidation, or damage beyond normal cleanable buildup.
Cleaning may reveal pre-existing damage, defects, or wear that was not previously visible.
9. Solar Panel Cleaning Disclaimer
Solar panel cleaning is intended to improve cleanliness and maintain normal performance. No specific increase in energy production is guaranteed.
We are not responsible for pre-existing damage, defects, or system issues.
10. Satisfaction Policy
Any concerns must be reported within 48 hours of service completion. We will make reasonable efforts to address issues within the original scope of work.
11. Modifications
These Terms may be updated periodically and will be posted with a revised effective date.
12. Contact
The Real Scoop Exterior Services
Email:
therealscoop122025@gmail.com
Phone:
(509) 350-4366